The SARS-CoV-2 (COVID-19) changed the world and the way people interact with it. And just as it looked as though the world might return to pre-pandemic normalcy, the delta variant of the virus is causing caution to remain. The change in how airports approach facility maintenance from pre- to post-pandemic is here to stay, but lessons have been learned along the way.
“Initially our attention shifted to the latest CDC guidelines and making sure we were following them,” recalled Dawn Hoffman, assistant director, terminal management for Houston Airports. “Through the last year and a half now things have changed and we had to make sure we were always in tune with the latest health and safety guidelines from the pertinent authorities. As an organization we had to make sure we were in contact with the CDC and implementing measures to protect our passengers and employees.”